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Work in a Veterinary Practice – Small Animal
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Course Summary:

Candidates must be working in a practice to take this pathway

Veterinary receptionists are vital members of the team at any practice. As the first point of contact for most clients, the impression a veterinary receptionist makes should not only represent their practice in a positive light, it should be as comforting and informative as possible.

This pathway has been designed to equip students with the skills and knowledge they need to help handle the complex and frequently busy practice environment. It focuses on the following subjects:

  • Veterinary Practice Receptionist
  • Care and Management of Small Companion Animals
  • Health, Safety, Legal and Associated Issues – FREE with this pathway

This career pathway combines 3 of our individual courses, providing students with a clear and comprehensive path towards a career in animal care. What’s more, when you take this pathway, you’ll get a free unit worth £145.

Our Support Promise:

You can phone or email your tutor at any point during your course – to ask questions, for advice, encouragement or to draw on their wealth of
knowledge.

You can also contact the support team who are here to help you Monday to Friday, 9am to 5pm.

What you will Learn

Veterinary Practice Receptionist

Unit 1 

  • Normal and abnormal clinical signs in the dog and cat
  • Emergencies and first aid

Unit 2 

  • Clinical signs of infectious diseases
  • Advising re vaccination, worming, flea control and dental care

Unit 3 

  • Advising re choosing a pet
  • Whelping and hand rearing puppies and kittens

Unit 4 

  • Basic principles of nutrition
  • Basic information about medication
  • Advising re identification of pets
  • Transport and handling
  • Advising re lost and found animals

Unit 5 

  • Customer care
  • Booking appointments
  • Dealing with difficult clients
  • Payments
  • Office equipment and IT
  • Maintenance of reception area

Care and Management of Small Companion Animals

Unit 1 

  • Introduction – Why we keep pets
  • Choosing a new pet
  • Suitability of the pet for the environment
  • Compatibility between pet and lifestyle
  • Commitment required
  • Life expectancy
  • Descriptions of each variety

Unit 2 

  • Housing and Handling
  • Suitable enclosures
  • Bedding
  • Safe handling
  • Temperature
  • Indoors v outdoors
  • House training rabbits

Unit 3 

  • Diet and Exercise
  • Correct feeding
  • Foods to avoid
  • Poisonous foods
  • Need for exercise
  • Suitable toys

Unit 4 

  • General Health
  • Individual requirements for each variety
  • Care of teeth
  • Claws
  • Bathing
  • Signs of stress and symptoms of ill health.

Unit 5 (optional)

  • Customer care and the management of small mammals within the retail environment

Health, Safety, Legal and Associated Issues

Unit 1

  • Customer Service and Care
  • Client Distress
  • Personal Safety
  • Health and Safety
  • Prevention of Ill Health and Accidents
  • Risk Assessment
  • First Aid
  • Legal Issues
  • Environmental Issues
  • Insurance