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Work in a Veterinary Practice – Equine
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Course Summary:

Candidates must be working in a practice to take this pathway

Veterinary receptionists are vital members of the team at any practice. As the first point of contact for most clients, the impression a veterinary receptionist makes should not only represent their practice in a positive light, it should be as comforting and informative as possible.

This pathway has been designed to equip students with the skills and knowledge they need to help handle the complex and frequently busy practice environment. It focuses on the following subjects:

  • Veterinary Practice Receptionist
  • Introduction to Equine Psychology
  • Health, Safety, Legal and Associated Issues – FREE with this pathway

This career pathway combines 3 of our individual courses, providing students with a clear and comprehensive path towards a career in animal care. What’s more, when you take this pathway, you’ll get a free unit worth £145.

Our Support Promise:

You can phone or email your tutor at any point during your course – to ask questions, for advice, encouragement or to draw on their wealth of
knowledge.

You can also contact the support team who are here to help you Monday to Friday, 9am to 5pm.

What you will Learn

Veterinary Practice Receptionist

Unit 1 

  • Normal and abnormal clinical signs in the dog and cat
  • Emergencies and first aid

Unit 2 

  • Clinical signs of infectious diseases
  • Advising re vaccination, worming, flea control and dental care

Unit 3 

  • Advising re choosing a pet
  • Whelping and hand rearing puppies and kittens

Unit 4 

  • Basic principles of nutrition
  • Basic information about medication
  • Advising re identification of pets
  • Transport and handling
  • Advising re lost and found animals

Unit 5 

  • Customer care
  • Booking appointments
  • Dealing with difficult clients
  • Payments
  • Office equipment and IT
  • Maintenance of reception area

Introduction to Equine Psychology

Unit 1 

  • Introducing the horse: history, development of types and breeds, and the horse as product of evolution

Unit 2 

  • The horse in the wild: social environment of the herd
  • Environment and social structure, who is the boss?
  • Exploring issue of dominance and hierarchy, foal development, the function of play

Unit 3 

  • Horses in the human environment: the fall and rise of the horse
  • Changing attitudes – the role of the horse from industrial machine to leisure and sport, an artificial environment

Unit 4 

  • Getting in tune with our horse: being with horses
  • Reading horse language
  • Effects of human stress on horses
  • Concepts of reductionistic vs holistic approaches

Health, Safety, Legal and Associated Issues

Unit 1

  • Customer Service and Care
  • Client Distress
  • Personal Safety
  • Health and Safety
  • Prevention of Ill Health and Accidents
  • Risk Assessment
  • First Aid
  • Legal Issues
  • Environmental Issues
  • Insurance