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Work in a Veterinary Practice – Canine
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Course Summary:

Candidates must be working in a practice to take this pathway

Veterinary receptionists are vital members of the team at any practice. As the first point of contact for most clients, the impression a veterinary receptionist makes should not only represent their practice in a positive light, it should be as comforting and informative as possible.

This pathway has been designed to equip students with the skills and knowledge they need to help handle the complex and frequently busy practice environment. It focuses on the following subjects:

  • Veterinary Practice Receptionist
  • Anatomy and Physiology of Cats and Dogs
  • Canine First Aid
  • Health, Safety, Legal and Associated Issues – FREE with this pathway

This career pathway combines 4 of our individual courses, providing students with a clear and comprehensive path towards a career in animal care. What’s more, when you take this pathway, you’ll save £40*, compared to taking each course on its own. Plus, you’ll get a free unit worth £145.

Our Support Promise:

You can phone or email your tutor at any point during your course – to ask questions, for advice, encouragement or to draw on their wealth of
knowledge.

You can also contact the support team who are here to help you Monday to Friday, 9am to 5pm.

What you will Learn

Veterinary Practice Receptionist

Unit 1 

  • Normal and abnormal clinical signs in the dog and cat
  • Emergencies and first aid

Unit 2 

  • Clinical signs of infectious diseases
  • Advising re vaccination, worming, flea control and dental care

Unit 3 

  • Advising re choosing a pet
  • Whelping and hand rearing puppies and kittens

Unit 4 

  • Basic principles of nutrition
  • Basic information about medication
  • Advising re identification of pets
  • Transport and handling
  • Advising re lost and found animals

Unit 5 

  • Customer care
  • Booking appointments
  • Dealing with difficult clients
  • Payments
  • Office equipment and IT
  • Maintenance of reception area

Anatomy and Physiology of Cats and Dogs

Unit 1

  • Basic structure and digestive system

Unit 2

  • Cardiovascular, lymphatic and endocrine systems

Unit 3

  • Locomotory, nervous and respiratory systems

Unit 4

  • Reproductive and excretory systems

Unit 5 

  • Skin, ear and eye

Canine First Aid

Unit 1

  • First Aid
  • Haemorrhage
  • Collapse unconsciousness or coma
  • Wounds
  • Shock
  • Fracture and dislocations
  • Fits
  • Poisons
  • Burns and scalds
  • Foreign bodies
  • Hyperthermia and hypothermia
  • Birth
  • Eclampsia
  • Clinical signs
  • Vomiting and diarrhoea
  • Running eyes

Health, Safety, Legal and Associated Issues

Unit 1

  • Customer Service and Care
  • Client Distress
  • Personal Safety
  • Health and Safety
  • Prevention of Ill Health and Accidents
  • Risk Assessment
  • First Aid
  • Legal Issues
  • Environmental Issues
  • Insurance

* compared to taking each course on its own