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Work in a Pet Shop – Small Animals
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Course Summary:

This pathway has been designed to give those working in pet shops (or looking to work in pet shops) the skills they need to provide members of the public and their pets with knowledgeable service and a high standard of care.

The content of this pathway has been curated to enable students to provide consistent high-quality care and service within the pet shop environment, by focusing on the following areas:

  • Working and Caring for Animals in Pet Shops
  • Care and Management of Small Companion Animals – includes optional retail unit
  • Health, Safety, Legal and Associated Issues

This career pathway combines 3 of our individual courses, providing students with a clear and comprehensive path towards a career in animal care. What’s more, when you take this pathway, you’ll save over £140*, compared to taking each course on its own.

Our Support Promise:

You can phone or email your tutor at any point during your course – to ask questions, for advice, encouragement or to draw on their wealth of
knowledge.

You can also contact the support team who are here to help you Monday to Friday, 9am to 5pm.

What you will Learn

Working and Caring for Animals in Pet Shops

Unit 1

  • The Animal Welfare Act
  • The five freedoms
  • Responsibility for serving customers and looking after the animals in a pet shop
  • The retail environment
  • Contact with the general public
  • Animals and their care
  • Health and Safety at Work Act
  • Employer’s duties
  • The Pet Animals Act

Care and Management of Small Companion Animals

Unit 1 

  • Introduction – Why we keep pets
  • Choosing a new pet
  • Suitability of the pet for the environment
  • Compatibility between pet and lifestyle
  • Commitment required
  • Life expectancy
  • Descriptions of each variety

Unit 2 

  • Housing and Handling
  • Suitable enclosures
  • Bedding
  • Safe handling
  • Temperature
  • Indoors v outdoors
  • House training rabbits

Unit 3 

  • Diet and Exercise
  • Correct feeding
  • Foods to avoid
  • Poisonous foods
  • Need for exercise
  • Suitable toys

Unit 4 

  • General Health
  • Individual requirements for each variety
  • Care of teeth
  • Claws
  • Bathing
  • Signs of stress and symptoms of ill health.

Unit 5 (optional)

  • Customer care and the management of small mammals within the retail environment

Health, Safety, Legal and Associated Issues

Unit 1

  • Customer Service and Care
  • Client Distress
  • Personal Safety
  • Health and Safety
  • Prevention of Ill Health and Accidents
  • Risk Assessment
  • First Aid
  • Legal Issues
  • Environmental Issues
  • Insurance

* compared to taking each course on its own