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Veterinary Practice Receptionist (Level 3)
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Course Summary:

Candidates must be working in a practice to take this course.

Veterinary receptionists are vital members of the team at any practice. As the first point of contact for most clients, the impression a veterinary receptionist makes should not only represent their practice in a positive light, it should be as comforting and informative as possible.

This course consists of five units, designed to equip any veterinary receptionist with the skills and knowledge they’ll need to represent their practice, and its clients, with a high standard of care.

You’ll receive your first unit as soon as you enrol, so you can start whenever you want, and progress through the course at your own pace, studying when and where you choose.

Our Support Promise:

You can phone or email your tutor at any point during your course – to ask questions, for advice, encouragement or to draw on their wealth of
knowledge.

You can also contact the support team who are here to help you Monday to Friday, 9am to 5pm.

What you will Learn

Unit 1 

  • Normal and abnormal clinical signs in the dog and cat
  • Emergencies and first aid

Unit 2 

  • Clinical signs of infectious diseases
  • Advising re vaccination, worming, flea control and dental care

Unit 3 

  • Advising re choosing a pet
  • Whelping and hand rearing puppies and kittens

Unit 4 

  • Basic principles of nutrition
  • Basic information about medication
  • Advising re identification of pets
  • Transport and handling
  • Advising re lost and found animals

Unit 5 

  • Customer care
  • Booking appointments
  • Dealing with difficult clients
  • Payments
  • Office equipment and IT
  • Maintenance of reception area